Quality at Palmetto Behavioral Health means the consistent delivery of exceptional customer-focused behavioral healthcare.
This means our patients have come to us for help in their lives. We work to ensure that everything about the care a patient receives from us is the very best it can be.
We collect data, validate the reliability of that data and combine that data to determine our improvement efforts throughout our system. Assuring the safety of patients and reducing errors in healthcare delivery is a top priority.
Each patient is asked to participate in our quality efforts through the completion of a confidential satisfaction questionnaire upon discharge. We also solicit patient input and suggestions on how to make their care more pleasant, safer and effective.
We collect data about key processes such as Assessment, Medication Management,
Billing Accuracy, Discharge Plans and timely scheduling of aftercare appointments.
At Palmetto Behavioral Health, we seek input from our community partners through referral source satisfaction surveys and dialog with community providers on how to continuously improve our product.